Frequently Asked Questions

FTP access using Filezilla client
Last Updated 3 years ago

Download Filezilla from here and install it with default values.

Start Filezilla ( Run as Administrator ).

Example of program when running:

1. Toolbar
2. Quick connect bar
3. Message log
4. Local pane
5. Remote pane
6. Transfer queue

Connecting to the server

For the next section we will use fictional login data, so be sure to change it to your login data.
Example login data:

Username: john
Password: 7PjU#.J3

Enter the hostname into the Host field, the username into the Username: field as well as the password into the Password: field. You may leave the Port: field empty unless your login information specifies a certain port to use. Now click on Quickconnect.

You wont be able to access FTP in case you didn't turn on our VPN client. You can see how you can set it up in link here.

FileZilla will now try to connect to the server. If all works well, you will notice that the right "column" switched from Not connected to any server to displaying a list of files and directories.

Navigating on the server

After a successful connection attempt, a list of files and directories appears on the right side of the main window. The name of the current remote directory is listed in the edit field on the top. Below that you will see the remote directory tree. Under the remote directory is a list of the contents of the current remote directory.

To change the current remote directory: Below that you will see the remote directory
  • Type a directory name into the edit field and press enter (1), or
  • Click a directory in the directory tree (2), or
  • Double-click a directory in the list of the current directory contents (3)

Navigation on your machine

Navigating on your machine works almost like navigating on the server. The current local directory and the local directory tree are displayed on the left side of the main window by default.

Transferring files


First - in the local pane - bring the directory into view which contains data to be uploaded (e.g. index.html and images/).

Now, navigate to the desired target directory on the server (using the server pane's file listings). To upload the data, select the respective files/directories and drag them from the local to the remote pane.

You will notice that the files will be added to the transfer queue at the bottom of the window and soon thereafter get removed again - since they were (hopefully, if nothing went wrong) just uploaded to the server. The uploaded files and directories should now be displayed in the server content listing at the right side of the window.

If you don't like using drag-and-drop, you can also right click on files/directories (in the lower local pane) and select Upload to upload them - or simply double-click a file entry (this does not work for directories).


Downloading files, or complete directories, works essentially the same way as uploading - you just drag the files/directories from the remote pane to the local pane this time, instead of the other way round.

In case you (accidentally) try to overwrite a file during upload or download, FileZilla will by default display a dialogue asking what to do (overwrite, rename, skip...).

Directory comparison

To quickly see differences between files on the local machine and the server, choose View > Directory Comparison, and choose either compare file size or compare modification time. (You also hide identical files by checking that option.) Then choose Enable.
You can turn off this option anytime.

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